Matronne operates a direct-to-consumer retail business specialising in desk mats and related workspace accessories. This policy explains how products are stored, processed and fulfilled prior to delivery to customers within Canada, Europe and other supported destinations.

1. Business Operations
Matronne maintains direct operational oversight of its product range and order fulfilment activities. Products offered through www.matronne.com are produced under Matronne’s commercial arrangements and are supplied directly to end customers through the official Matronne online store.
The Matronne retail model is based on direct consumer sales, allowing products to be supplied from controlled inventory before shipment to customers.

2. Inventory Management
All products listed for sale on the Matronne website are maintained as physical inventory within warehouse facilities operated for Matronne’s retail operations.
Inventory levels are monitored on an ongoing basis to support order processing, stock allocation and shipment preparation. Product availability displayed on the website is based on inventory records maintained by Matronne.
Where a product becomes unavailable after an order is placed due to inventory reconciliation, stock discrepancies or exceptional operational circumstances, the customer will be notified promptly and offered a full refund or an alternative resolution of equal value in accordance with applicable consumer protection laws.

3. Warehouse Operations
Matronne maintains internal warehouse facilities located in Canada and the United Kingdom dedicated to the storage, handling and preparation of customer orders.
Warehouse activities are conducted under the direction and supervision of the Matronne operations team. This includes inventory control, manual product inspection, order allocation, packaging procedures and shipment preparation.
Operational responsibility for warehouse management remains under the direct authority of Matronne.

4. Order Processing
Orders are typically processed within 1 to 3 business days following successful receipt of payment and completion of internal verification procedures where applicable.
Order processing generally includes:

Order review and allocation;

Inventory confirmation;

Picking and packing of products;

Preparation of shipping documentation;

Handover for transportation and delivery.

Processing times may vary depending on sudden surges in order volume, public holidays, force majeure events, transportation disruptions, customs procedures or other circumstances beyond reasonable operational control.
Submission of an order does not constitute acceptance until the order has entered fulfilment processing.

5. Shipment Preparation
Products are prepared for shipment using packaging selected for the relevant product category and destination requirements.
Matronne reserves the right to consolidate items, adjust packaging methods or use alternative shipping arrangements where operationally necessary, provided that such adjustments do not materially affect the ordered goods.
Ownership and risk of loss shall transfer in accordance with the applicable terms of sale and mandatory consumer protection legislation governing the destination country.

6. Operational Oversight
Matronne maintains direct oversight of inventory records, warehouse activities and fulfilment procedures.
Internal operational controls are applied to support:

Inventory accuracy;

Order traceability;

Shipment tracking;

Customer service enquiries;

Returns processing.

Operational procedures may be updated from time to time to reflect business requirements, logistics conditions and applicable legal obligations.

7. Compliance With Applicable Laws
Matronne conducts its warehousing and fulfilment activities in accordance with applicable Canadian legislation and, where products are supplied to customers located within the European Economic Area, relevant consumer protection and distance-selling requirements (including the Consumer Rights Directive).
Nothing in this policy shall limit any mandatory consumer rights that cannot be excluded under applicable law.

8. Contact Information
Matronne
Website: www.matronne.com
Email: extra@matronne.com
For questions relating to inventory availability, order fulfilment or shipment status, customers may contact Matronne using the contact details provided above.