This Payment Security Policy explains how payments are processed through www.matronne.com and how customer payment-related information is handled securely in connection with purchases made from the Matronne online store.

  1. Merchant Information
    Matronne is a direct-to-consumer brand operated by a company registered in Canada.
    The business information displayed on this Website corresponds precisely to the official corporate information maintained for secure payment processing purposes. To ensure transaction transparency and prevent unrecognised charge disputes, customers will see the billing descriptor “Matronne” clearly displayed on their credit card or bank statements associated with transactions completed on this Website.
  2. Payment Processing
    Payments made through the Matronne website are processed securely by Stripe, an authorised and regulated global payment service provider.
    Customers are not required to create or access a Stripe account in order to complete a purchase on the Matronne website. Payment authorisation, encrypted transaction processing and related verification procedures are handled entirely through Stripe’s certified payment infrastructure. All online transactions are protected by industry-standard Secure Sockets Layer (SSL/TLS) encryption technology and utilize secure tokenisation, ensuring that sensitive financial data is never exposed. Stripe conducts continuous automated reviews of payment activity to monitor and protect transactions from unusual or potentially unauthorised activity.
  3. Accepted Payment Methods
    Subject to availability at checkout, Matronne currently accepts the following fully verified payment methods:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Eligible secure electronic wallet payment methods supported clearly at checkout.

Available payment options are integrated via secure API configurations and may be updated from time to time to maintain optimal service levels.

  1. Protection of Customer Information
    Matronne is strictly committed to handling personal and financial information in accordance with applicable Canadian privacy requirements (PIPEDA) and relevant European data protection obligations (GDPR).
    Information submitted during the secure checkout process is collected, processed and managed strictly in accordance with the Matronne Privacy Policy. Matronne complies fully with the Payment Card Industry Data Security Standard (PCI-DSS). We do not store, log, or have access to raw or complete credit card numbers on our internal servers. Access to essential order data is strictly restricted to internal operational personnel with a legitimate business purpose connected to order fulfilment, customer support or statutory legal compliance.
  2. Cookies and Consent Management
    The Matronne website uses functional and secure cookies to support the checkout architecture, as described in the website’s Privacy Policy.
    Non-essential analytical cookies are activated only after a visitor has provided explicit consent through the website’s cookie banner by selecting the relevant acceptance option, fully aligning with the EU ePrivacy Directive. Visitors may review or modify their secure cookie preferences at any time through the configuration tools made available on the website.
  3. Transaction Review and Fraud Mitigation
    To actively mitigate the risk of credit card fraud and protect the integrity of consumer transactions, Matronne reserves the right to review orders where additional verification may reasonably be required to confirm transaction authenticity, account ownership or compliance with applicable legal obligations.
    Where additional verification is requested, order processing may be temporarily suspended until the internal review has been completed. Matronne reserves the right to decline, cancel or refund a transaction where circumstances reasonably indicate unauthorised use, inaccurate billing details, or suspected misuse of payment instruments. If an order is cancelled or declined under these risk reviews, an immediate and full refund will be processed back to the original payment method.
  4. Contact Information
    Questions relating to payment security, transaction enquiries or data handling practices may be submitted directly to:
    Matronne
    Website: www.matronne.com
    Email: extra@matronne.com

Customer enquiries are reviewed securely by our internal team within 24 to 48 hours during normal business operations.