This Cookie Policy explains how , operating the Matronne brand through www.matronne.com, uses cookies and similar tracking technologies when visitors access or interact with our official website. This policy should be read together with our Privacy Policy and any related regulatory notices published on this Website.

  1. What Are Cookies?
    Cookies are small text files placed securely on a user’s device when visiting a website. Cookies help websites function properly, remember user preferences, safeguard transactions, and support enhanced website features. Cookies may be stored on a device for different periods depending on their specific operational purpose and technical configuration.
  2. Categories of Cookies Used
    The Matronne website uses the following carefully categorised cookies to ensure a secure and seamless browsing experience:

Strictly Necessary and Fraud-Prevention Cookies: These cookies are absolute technical requirements for the secure operation of the Website. They enable core functions such as secure page navigation, server session management, shopping basket retention, and encrypted checkout functionality. This category includes mandatory risk-mitigation and fraud-detection elements deployed by our payment processor, Stripe. Stripe utilises these elements to detect, monitor, and prevent fraudulent transactions, which are essential for the financial security and structural integrity of the online store. Because these cookies are vital to security and functionality, they are executed automatically without obtaining prior consent, fully in accordance with applicable laws.

Preference Cookies: These cookies allow the Website to remember essential visitor choices and configurations, such as localised language settings, regional preferences, or previously selected cookie consent choices.

Analytics Cookies: These cookies help evaluate internal website usage patterns and assist our team in understanding how visitors interact anonymously with website content. Analytics cookies are deactivated by default and are only deployed after a visitor has explicitly provided consent through the cookie banner.

  1. Consent Management
    Visitors are presented with a clear and compliant cookie consent banner upon their initial access to the Website. Except for strictly necessary and fraud-prevention cookies required for website security and core operation, no non-essential cookies will be activated or stored on a visitor’s device until they have provided explicit, affirmative consent by selecting the “Accept” option.

In complete alignment with the EU ePrivacy Directive, visitors retain the right to decline non-essential cookies or modify their granular cookie preferences at any time through the cookie management tools integrated into the Website. The decision to accept or decline non-essential cookies is entirely voluntary, and opting out will not restrict access to standard product viewing or checkout capabilities.

  1. Cookie Retention Periods
    Cookie retention periods vary according to the purpose of the cookie. Typical retention periods are strictly limited to the following durations:

Session Cookies: Retained only for the temporary duration of the active browsing session and automatically removed from the device when the browser is closed.

Preference Cookies: Generally retained on the device for up to 12 months.

Analytics Cookies: Generally retained on the device for up to 13 months.

Consent Management Cookies: Generally retained for up to 12 months to securely record a visitor’s specific cookie choices.

Retention periods may be adjusted where reasonably required for operational security, legal updates, or regulatory compliance. Cookies will not be retained longer than reasonably necessary for the specific purposes for which they were collected.

  1. Managing Cookies via Browser Settings
    Most modern web browsers permit users to manage, restrict, or delete cookies through their individual browser application settings. Visitors may choose to:

Delete existing cookies stored on their local drive;

Block the placement of future cookies;

Configure automated browser preferences relating to third-party cookies.

Please note that restricting strictly necessary cookies through browser overrides may materially affect the availability, performance, or financial security of certain website features, including the checkout process.

  1. Data Protection and Privacy
    Information collected through cookies may constitute personal data under the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and European data protection laws (including GDPR and UK GDPR) where such technical indicators can be associated with an identifiable individual. Any personal information derived from cookies is handled with maximum security in strict accordance with the Matronne Privacy Policy.
  2. Updates to This Policy
    Matronne reserves the right to amend this Cookie Policy where necessary to reflect operational adjustments, revised legal requirements, or technical updates to website functionality. The most recent version of this policy will be published transparently on this page and will supersede all previous versions immediately upon publication.
  3. Contact Information
    For questions regarding this Cookie Policy or the handling of information collected through our secure cookie infrastructure, please contact:
    Matronne
    Operated by:
    Website: www.matronne.com
    Email: extra@matronne.com

Customer enquiries are reviewed securely by our internal team within 24 to 48 hours during normal business operations.