1. Overview
   This Shipping Policy explains the delivery procedures applicable to orders placed through www.matronne.com (“Website”).
   Matronne (“Matronne”, “we”, “us” or “our”) supplies premium physical products directly to eligible destinations within Europe and seeks to provide transparent, clear information regarding shipment processing, delivery timeframes and customer responsibilities to ensure a reliable purchasing experience.
   By placing an order through the Website, customers acknowledge and accept the terms set out in this Shipping Policy.
2. Shipping Origin
   Orders are dispatched directly from our controlled inventory and fulfilment infrastructure located in:
   Canada
   Shipment processing and carrier allocation are managed internally to ensure rigorous quality control prior to dispatch.
3. Delivery Destinations
   Matronne currently ships to eligible destinations within Europe.
   Delivery availability may vary depending on local carrier coverage, customs requirements and applicable regional regulations.
   Where delivery to a specific destination is unavailable, customers will be notified clearly during the ordering process or immediately before shipment is arranged.
4. Delivery Carriers
   Orders are transported through recognised international carriers, including priority delivery services operated by:

DHL

FedEx

UPS

Comparable premium international logistics providers where appropriate.

Carrier selection is optimised according to destination, route availability and operational considerations to guarantee secure transit.

5. Processing Time
   Orders are typically processed, inspected, and packed within 1 to 3 business days following successful order confirmation and payment clearance.
   Processing times may vary slightly during periods of exceptionally high order volume, public holidays, or circumstances affecting logistics operations, and customers will receive an automated email notification the moment their order has been formally dispatched.
6. Estimated Delivery Time
   Following dispatch, the estimated delivery timeframe for European destinations is generally:
   5–8 business days
   While actual delivery times are reliably maintained, they may occasionally vary depending on external factors including:

Destination country logistics;

Customs clearance procedures;

Local public holidays;

Carrier operational constraints;

Severe weather conditions or transportation disruptions.

7. Shipment Tracking
   To assist customers in monitoring shipment progress and to actively prevent delivery disputes, tracking notifications will be sent automatically to the email address provided during checkout.
   Unique tracking updates will be issued at key milestones, including:

Order dispatch from our facility;

Arrival at international logistics hubs;

In-transit route updates;

Local delivery processing;

Final delivery confirmation.

Customers are encouraged to monitor these secure tracking updates throughout the delivery process.

8. Delayed Shipments
   Where a shipment exceeds the standard estimated delivery timeframe, Matronne will immediately initiate an official investigation with the relevant carrier.
   Following the swift review of the carrier’s findings, a definitive resolution will be provided to the customer without undue delay, which includes either:

A priority reshipment of the order at our expense; or

A full refund of the order amount through the original payment method.

9. Lost Shipments
   If a shipment is officially confirmed by the carrier as lost during transit, Matronne assumes full responsibility and will immediately provide either a complete replacement shipment or a full refund.
   For consumers located within the European Economic Area, all mandatory statutory consumer rights remain strictly unaffected.
10. Delivery Address Accuracy
    Customers are responsible for ensuring that all delivery information provided during checkout is complete, valid, and accurate.
    Matronne shall not be held liable for delivery failures or delays arising from inaccurate or outdated delivery information supplied by the customer.
    Where an order is returned to our facility due to incorrect address information, the customer may be required to verify their details before a redelivery can be organised.
11. Risk During Delivery
    For consumers located within the European Economic Area (EEA), the risk of loss of or damage to goods transfers to the customer only when the customer, or a third party identified by the customer (other than the carrier), acquires physical possession of the goods. Until physical delivery is complete, operational responsibility for transit safety remains with Matronne.
12. Customs and Regulatory Requirements
    As orders are dispatched from Canada, shipments entering Europe may be subject to customs inspections, import duties, or regulatory procedures imposed by relevant local authorities. Any applicable import taxes or clearance fees will be clearly outlined or handled transparently during the checkout process where required by law. These regulatory procedures are managed efficiently but remain outside the direct operational control of Matronne.
13. Contact Information
    For questions regarding shipping, delivery status or shipment-related matters, please contact:
    Matronne
    Website: www.matronne.com
    Email: extra@matronne.com
    Our team will review enquiries within 24 to 48 hours and provide dedicated assistance.